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Warranty

Every piece we sell is covered by its manufacturer — and by us.

Every product ships with its full manufacturer warranty, registered to you. If a wheel, handle, zipper or lock fails under normal use, the brand repairs or replaces it — and we handle the conversation for you.

Coverage by brand

BrandCoverage
NOBL TravelLifetime limited warranty + 100-day money-back guarantee
Samsonite10-year limited global warranty
TravelproLimited lifetime worry-free warranty
Secrid2-year warranty on mechanism and leather
BugattiManufacturer's warranty against defects

What's covered

  • Defects in materials and workmanship under normal travel use.
  • Functional components: wheels, telescoping handles, zippers, locks.
  • Warranty claims are free — we coordinate directly with the brand.

What's not covered

Airline damage, cosmetic wear (scratches and scuffs are badges of travel), misuse, and overpacking beyond the stated capacity. For airline damage, file a claim with the carrier before leaving the airport — then email us and we'll help with next steps.

Start a warranty claim